Overview
We’ve improved
appointment visibility for followers
to support smoother collaboration across teams.Previously, only the assigned user could view a contact’s appointments. With this update, followers can now also view appointments for the contacts they follow — provided Assigned Data visibility and the appropriate calendar permissions are enabled.
What’s New
- Followers can now view appointments for contacts they follow.
- Visibility now aligns between assigned users and followers.
- When a user’s data visibility is restricted to only assigned records, they can now also see appointments for contacts they follow.
Permission-Based Behavior
- Followers must have View appointments, calendars & groups permission to see appointments.
- Without Manage appointments, followers can view but cannot edit or delete appointments.
- With Manage appointments, followers can edit and manage appointments accordingly.
Why This Matters
- Improves collaboration between team members working on the same contacts.
- Eliminates confusion when followers couldn’t see relevant appointments.
- Aligns visibility behavior with real-world team workflows.
- Ensures restricted access users still have the context they need when following a contact.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article